Terms of service

Bookings and holds

Tables are booked in half-hour slots during opening hours. While you complete a booking the table is held for you for a short window; if the hold lapses before the deposit is sorted, the table goes back to the pool and anyone may take it.

A booking is confirmed only when its deposit is confirmed. The site shows the exact deposit before you commit — normally half the quoted session price.

Deposits by transfer

Deposits are paid by InstaPay or Telda transfer to the account shown at checkout. Write your booking code (it looks like CRU-XXXXX) in the transfer note — it is how your payment finds your booking, often automatically within seconds. A transfer we cannot tie to a booking has to wait for a person to check it, which can take longer.

One transfer pays for one booking. A transfer reference that has already confirmed a booking cannot confirm another.

Arriving, lateness and no-shows

Your confirmation carries a door code. Arrive by your start time; a table that sits empty is a table other guests were turned away from, so a booking you do not show up for may be released and its deposit forfeited.

Cancelling and credit

You can cancel from your booking page. Where the cancellation policy shown at booking time provides credit, it is issued to your account as venue credit for a future booking — once, and only for deposits actually received.

Time and billing at the venue

Table time at the venue is billed by the minute at the posted rates, and anything ordered is billed at the till’s own prices. The deposit you paid comes off the final bill.

House rules and changes

Staff may refuse service or end a session for behaviour that damages equipment or the night of other guests.

These terms may change; the version on this page is the one in force. Questions go through the contact details in the footer.